Delivery Policy

1. Overview

This delivery policy outlines the processes and timelines associated with deposits, withdrawals, and any other transactions related to the use of our platform.

2. Deposits

• Processing Time:

  • Cryptocurrency Deposits: Transactions typically show up on  platform or delivered to your address within 5 minutes to 48 hours after the network confirms them. Factors affecting speed may include network congestion.
  • Fiat Deposits: Processing times for fiat deposits (e.g., bank transfers) vary based on the payment method. Expect 1 to 5 business days for completion.

• Minimum Deposit Amount: Users must ensure that their deposit meets the minimum threshold of 10$ for each cryptocurrency and $10 for fiat currencies.

3. Withdrawals

• Processing Time:

  • Withdrawals can take anywhere from 5 minutes to 5 business days, depending on the withdrawal method and cryptocurrency network traffic.

• Verification: For security, all withdrawals are subjected to a verification process. This may require additional identification or confirmation from the user.

• Minimum Withdrawal Amount: The minimum withdrawal amounts for each cryptocurrency and fiat currency are set at $10.

4. Transaction Fees

• All transactions may incur network fees, which are determined by the cryptocurrency's underlying technology and may fluctuate. Our exchange may also impose additional fees, which are detailed on our fees page.

5. Security Measures

• We implement robust security measures, including two-factor authentication (2FA) and email confirmations, to ensure the safety of your transactions.

6. Transaction Cancellations

• Once a deposit or withdrawal is initiated and confirmed, it cannot be canceled. Users are encouraged to double-check all transaction details before confirmation.

7. Dispute Resolution

• In case of discrepancies or issues with transaction deliveries, users should contact our support team at  info@hancryptos.com within 48h for assistance.

8. Amendments

• We reserve the right to amend this policy at any time. Users will be notified of significant changes via email or through our platform, and the updated policy will be posted on our site.

9. Contact Us

• For any questions or concerns regarding our delivery policy, please reach out to our customer support team.